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At KANAIYA PRODUCTION HOUSE, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how orders are processed, packed, shipped, and delivered for purchases made through KANAIYA.CO.
By placing an order on our website, you agree to this Shipping Policy.
All orders are processed after successful payment confirmation.
Once an order is placed, it is reviewed, prepared, and packed before dispatch. Order processing time may vary depending on product type, order volume, service requirements, and delivery location.
Orders are processed only on business working days and may require additional time during high-demand periods, festivals, or special sale events.
Every order is carefully inspected and securely packed before shipment.
To maintain order transparency and product verification, the company may record a parcel packing video before dispatch and share it with the customer through WhatsApp for reference.
This helps confirm the condition of the parcel before shipment and supports delivery verification if needed.
Shipping timelines may vary depending on:
Product type
Delivery location
Courier availability
Weather or transit conditions
Festival or seasonal demand
Order verification status
Customers are strongly advised to place orders at least 15 to 17 days in advance of any event, function, or festival to ensure safe and timely delivery.
While we aim to dispatch orders promptly, delivery timelines are estimates and may vary due to courier or operational factors.
Orders are shipped through trusted third-party courier and logistics partners.
Shipping partner selection is based on service availability, destination, parcel type, and delivery efficiency.
KANAIYA PRODUCTION HOUSE reserves the right to choose the most suitable courier partner for each order.
Shipping charges may vary depending on:
Delivery location
Parcel size and weight
Product category
Courier service availability
Urgent delivery requirements
Applicable shipping charges, if any, will be shown during checkout or communicated before dispatch.
Additional shipping charges may apply for re-delivery, return shipping, remote locations, or special handling requests.
Customers are responsible for providing:
Accurate shipping details
Correct contact information
Complete delivery address
Availability to receive the parcel
KANAIYA PRODUCTION HOUSE is not responsible for delays or failed delivery caused by:
Incorrect shipping information
Customer unavailability
Refused delivery
Incomplete address details
Courier access limitations
Additional charges may apply for re-shipping due to customer-related delivery issues.
Upon receiving the parcel, customers are strongly advised to:
Check the parcel condition before accepting delivery
Verify that the parcel is not damaged, opened, or tampered with
Compare the parcel with the packing reference shared by the company
Record a parcel opening video immediately after delivery
If the parcel appears damaged or tampered with, customers should refuse delivery and report the issue immediately.
While we aim to ensure timely delivery, delays may occur due to factors beyond our control, including:
Courier delays
Weather conditions
Transport disruptions
High shipping volume
Remote location delays
Public holidays or festival rush
KANAIYA PRODUCTION HOUSE is not liable for shipping delays caused by third-party courier services or external circumstances beyond our operational control.
If delivery fails due to customer unavailability, incorrect address, or refusal to accept the parcel:
Re-delivery may be attempted based on courier policy
Additional delivery charges may apply
Delayed delivery due to failed attempts will be the customer’s responsibility
Repeated failed delivery attempts may result in order cancellation without guaranteed refund.
If a parcel is received in damaged, opened, or tampered condition:
Do not accept the parcel
Inform the courier immediately
Report the issue to us as soon as possible
Share parcel photos or videos for verification
Claims related to transit damage may require parcel proof, courier evidence, and unboxing video.
If an order is returned due to:
Wrong address
Failed delivery
Customer unavailability
Refused acceptance (without valid reason)
The order may be re-shipped only after additional shipping charges are paid by the customer.
We ship to serviceable locations based on courier availability.
Shipping availability may vary by region, delivery zone, and logistics coverage.
Orders to remote or limited-service areas may require additional time or charges.
International shipping availability may depend on product type, destination country, courier support, customs regulations, and applicable charges.
Customers are responsible for any customs duties, import taxes, or additional international handling charges where applicable.
For shipping-related questions, delivery issues, or order tracking assistance, contact us:
KANAIYA PRODUCTION HOUSE
Website : kanaiya.co
Phone : +91 84600 68379
Email : support@kanaiya.co
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