Shipping Policy

At KANAIYA PRODUCTION HOUSE, we are committed to delivering your orders safely and on time. This Shipping Policy explains how orders are processed, packed, shipped, and delivered for purchases made through KANAIYA.CO.

By placing an order on our website, you agree to this Shipping Policy.

1. Order Processing Time

All orders are processed only after successful payment confirmation.

Once an order is placed, it is reviewed, verified, prepared, and securely packed before dispatch. Order processing time may vary depending on the product type, order volume, service requirements, product availability, and delivery location.

Orders are processed only on business working days. Additional processing time may be required during weekends, public holidays, festivals, promotional campaigns, or other high-demand periods.

2. Packing Process

Every order is carefully inspected and securely packed before shipment.

To maintain transparency and product verification, KANAIYA PRODUCTION HOUSE may record a parcel packing video before dispatch. This video may be shared with the customer via WhatsApp for reference and proof of the parcel’s condition before shipment.

The packing video is intended solely for order verification purposes and does not guarantee courier handling after dispatch.

3. Shipping Timeline

Estimated delivery timelines may vary depending on:

Product type
Delivery location
Courier partner availability
Weather or transit conditions
Festival or seasonal demand
Order verification status
Government restrictions or unforeseen operational circumstances

Customers are strongly advised to place orders at least 15–17 days before any event, function, wedding, or festival to help ensure timely delivery.

While we make every effort to dispatch orders promptly, all delivery timelines are estimates only and are not guaranteed.

orders will be delivered with in 5-6 working days

4. Shipping Partners

Orders are shipped through trusted third-party courier and logistics partners.

The courier partner is selected based on destination, parcel size, service availability, delivery performance, and operational efficiency.

KANAIYA PRODUCTION HOUSE reserves the right to select or change the courier partner without prior notice if required for successful delivery.

5. Shipping Charges

Shipping charges may vary depending on:

Delivery location
Parcel size and weight
Product category
Courier service availability
Urgent delivery requests

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.

Additional shipping charges may apply for:

Re-delivery
Return shipping
Remote or inaccessible locations
Special packaging or handling requests

6. Delivery Responsibility

Customers are responsible for providing:

Accurate recipient name
Correct mobile number
Complete shipping address
Correct PIN code
Availability to receive the parcel at the delivery address

KANAIYA PRODUCTION HOUSE shall not be responsible for delays or failed deliveries caused by:

Incorrect shipping information
Customer unavailability
Refused delivery
Incomplete or incorrect address
Incorrect PIN code
Courier access limitations
Natural disasters or force majeure events

Additional shipping charges may apply for re-shipment due to customer-related delivery issues.

7. Delivery Verification

Upon receiving the parcel, customers are strongly advised to:

Check the parcel condition before accepting delivery.
Verify that the parcel is not damaged, opened, or tampered with.
Compare the parcel with the packing reference shared by the company (if provided).
Record a continuous parcel opening (unboxing) video from the moment the sealed package is opened until all contents are completely visible.

If the parcel appears damaged, opened, or tampered with, customers should refuse delivery whenever possible and report the issue to us immediately.

Failure to provide a clear and uninterrupted unboxing video may limit our ability to investigate claims relating to missing, damaged, or incorrect items.

8. Delayed Delivery

Although we strive for timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Courier delays
Weather conditions
Transport disruptions
High shipping volumes
Remote location deliveries
Public holidays
Festival rush
Government restrictions

KANAIYA PRODUCTION HOUSE is not liable for delays caused by third-party courier services or circumstances beyond our operational control.

9. Failed Delivery Attempts

If delivery cannot be completed because of:

Customer unavailability
Incorrect or incomplete address
Incorrect contact information
Refusal to accept the parcel

Then:

Re-delivery may be attempted according to the courier partner’s policy.
Additional shipping charges may apply.
Delivery delays resulting from failed delivery attempts shall be the customer’s responsibility.
Repeated failed delivery attempts may result in cancellation of the order without any guaranteed refund.

10. Damaged or Tampered Parcel

If you receive a parcel that appears damaged, opened, or tampered with:

Do not accept the parcel whenever possible.
Inform the courier representative immediately.
Contact KANAIYA PRODUCTION HOUSE without unnecessary delay.
Share clear photographs and videos of the parcel.

Claims relating to transit damage, missing products, or incorrect products may require:

Parcel photographs
Courier evidence
A complete uninterrupted unboxing video
Any additional information reasonably requested for investigation

Failure to provide sufficient evidence may result in rejection of the claim.

11. Re-Shipping Policy

If an order is returned because of:

Wrong address provided by the customer
Failed delivery
Customer unavailability
Refusal to accept delivery without a valid reason

The order may be re-shipped only after applicable re-shipping charges are paid by the customer.

12. Serviceable Locations

We currently ship only to locations that are serviceable through our courier partners.

Delivery availability may vary depending on logistics coverage, regional restrictions, and courier network availability.

Orders for remote or limited-service locations may require additional delivery time or additional shipping charges.

13. International Shipping

International shipping may be available depending on:

Product type
Destination country
Courier partner availability
Customs regulations
Applicable shipping charges

Customers are solely responsible for paying any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any delays caused by customs clearance are beyond the control of KANAIYA PRODUCTION HOUSE.