Privacy Policy
At
KANAIYA PRODUCTION HOUSE (“Company”, “we”, “our”, or “us”), accessible from
KANAIYA.CO, protecting your privacy is one of our highest priorities. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information when you visit or interact with our website.KANAIYA PRODUCTION HOUSE operates completely online. All services, customer communication, account access, purchases, order management, and support are handled digitally through our official website and authorized online communication channels only.By accessing or using
KANAIYA.CO, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Consent
By using
KANAIYA.CO, creating an account, logging in through WhatsApp, placing an order, or using any of our services, you consent to this Privacy Policy and agree to the collection, use, storage, and disclosure of your information as described herein.
2. Information We Collect
We collect only the information reasonably necessary to operate our website, authenticate users, process orders, complete payments, provide customer support, improve our services, and comply with legal obligations.
WhatsApp Login Information
Our website allows users to securely sign in using
WhatsApp Login with OTP verification.When you log in using your WhatsApp-enabled mobile number, we may collect:
- Full Name (if provided)
- Mobile Number
- WhatsApp Account Information (where applicable)
- OTP Verification Status
- User Account ID
- Login Date and Time
- Device or Session Information
We use this information solely for:
- Secure authentication
- User identification
- Account management
- Order history association
- Fraud prevention
- Customer support
We
never store your OTP, WhatsApp messages, or private conversations.Authentication is performed securely using authorized authentication providers.
Purchase & Payment Information
When you place an order, we may collect:
- Customer Name
- Billing Address
- Shipping Address
- Mobile Number
- Email Address (if provided)
- Order Details
- Purchased Products
- Payment Reference Number
- Transaction ID
- Invoice Information
- GST Details (where applicable)
We collect only the information necessary to process orders, generate invoices, maintain transaction records, provide customer support, and comply with applicable legal requirements.
Customer Support Information
If you contact us through WhatsApp, email, phone, contact forms, or other communication channels, we may collect:
- Name
- Mobile Number
- Email Address
- Order Number
- Conversation History
- Messages
- Images
- Videos
- Documents
- Any other information voluntarily shared by you
This information is used solely for resolving customer queries, warranty requests, repair requests, return requests, and improving customer support.
Technical & Non-Personal Information
When you visit our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Internet Service Provider (ISP)
- Date and Time of Access
- Pages Visited
- Referring and Exit Pages
- Clickstream Data
- Session Duration
- General Website Usage Statistics
This information is used only for analytics, website security, fraud prevention, troubleshooting, and improving user experience.
3. How We Use Your Information
We use your information only for legitimate business purposes, including:
- Authenticating users through WhatsApp Login.
- Creating and managing customer accounts.
- Processing purchases and payments.
- Delivering products and services.
- Sending order confirmations and shipping updates.
- Providing customer support.
- Responding to inquiries and complaints.
- Processing returns, refunds, warranty, and repair requests.
- Preventing fraud and unauthorized activity.
- Improving website functionality and user experience.
- Complying with legal, regulatory, tax, and accounting requirements.
We do
not sell, rent, or trade your personal information to third parties for marketing purposes.
4. WhatsApp Login & OTP Authentication
KANAIYA.CO uses
WhatsApp Login with One-Time Password (OTP) verification as the primary authentication method for customer accounts.By using WhatsApp Login, you authorize us to verify your registered mobile number for authentication and account access.We use WhatsApp Login only for:
- Secure authentication
- User identification
- Account access
- Order association
- Fraud prevention
- Customer communication
We
do not access or store:
- Your WhatsApp chats
- Contacts
- Media files
- Personal conversations
- WhatsApp passwords
- OTP codes after successful verification
Customers are solely responsible for maintaining the security of their mobile device, SIM card, WhatsApp account, and OTP credentials.
5. Payments & Transaction Security
All payments made through
KANAIYA.CO are processed securely using authorized third-party payment gateways.We do
not directly store:
- Debit Card Numbers
- Credit Card Numbers
- CVV Numbers
- UPI PINs
- Internet Banking Passwords
- Banking Credentials
Payment providers may securely process:
- Billing Information
- Payment Authorization
- Fraud Detection
- Transaction Verification
Customers are encouraged to review the privacy policies of the payment gateway used during checkout.
6. Log Files
KANAIYA PRODUCTION HOUSE follows standard industry practices by maintaining website log files.These logs may include:
- IP Address
- Browser Type
- ISP
- Date & Time
- Referring Pages
- Exit Pages
- Number of Clicks
- Device Information
These logs are used solely for:
- Website administration
- Security monitoring
- Fraud prevention
- Analytics
- Performance optimization
Unless required by law or necessary for fraud investigation, log data is not associated with personally identifiable information.
7. Cookies & Similar Technologies
KANAIYA.CO uses cookies and similar technologies to improve website functionality and user experience.Cookies may be used to:
- Maintain secure login sessions.
- Remember customer preferences.
- Improve website performance.
- Analyze visitor behaviour.
- Personalize user experience.
- Enhance website security.
Users may disable cookies through their browser settings; however, certain features of the website may not function correctly.
8. Third-Party Services
Our website may use trusted third-party service providers, including but not limited to:
- WhatsApp Authentication Services
- OTP Verification Providers
- Payment Gateways
- Courier & Shipping Partners
- Analytics Services
- Hosting Providers
- Cloud Infrastructure Providers
- Security & Anti-Fraud Services
These service providers may process limited technical or transactional information strictly for providing their respective services.KANAIYA PRODUCTION HOUSE does not control the privacy practices of third-party providers and recommends that users review their respective Privacy Policies before using those services.
9. Children’s Privacy
KANAIYA PRODUCTION HOUSE does not knowingly collect personal information from children under the age of
13 years.If a parent or legal guardian believes that a child has provided personal information through our website, they should contact us immediately. Upon verification, we will take reasonable steps to remove such information from our records where legally permissible.
10. Data Protection & Security
We implement reasonable technical, administrative, and organizational security measures to protect personal information against:
- Unauthorized access
- Misuse
- Loss
- Theft
- Alteration
- Disclosure
- Destruction
These measures may include secure servers, encrypted communication, access controls, authentication systems, and periodic security monitoring.While we take commercially reasonable precautions to safeguard your information, no website, internet transmission, or electronic storage system can guarantee absolute security. Users acknowledge and accept this inherent risk when using our services.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Maintain customer accounts
- Process orders
- Provide customer support
- Comply with legal, tax, accounting, or regulatory obligations
- Resolve disputes
- Prevent fraud
- Enforce our Terms & Conditions
After the applicable retention period, information may be securely deleted, anonymized, or archived in accordance with applicable laws and business requirements.
12. Online-Only Policy
This Privacy Policy applies solely to information collected through
KANAIYA.CO and our official online communication channels.As KANAIYA PRODUCTION HOUSE operates entirely online, this Privacy Policy does not apply to offline interactions unless specifically stated.
13. Your Privacy Rights
Subject to applicable laws, users may have the right to:
- Request access to their personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Request clarification regarding how their information is processed.
To exercise any of these rights, please contact us using the contact details provided below.Certain information may continue to be retained where required by applicable law, taxation requirements, fraud prevention, dispute resolution, or legitimate business purposes.
14. Business Information
Trade Name: KANAIYA PRODUCTION HOUSE
Legal Name: PARMAR POONAMBEN SAGARBHAI
GSTIN: 24HZLPP1711E1ZH
Business Type: Proprietorship
15. Contact Information
If you have any questions regarding this Privacy Policy or wish to contact us regarding your personal information, please contact:
KANAIYA PRODUCTION HOUSEWebsite: https://kanaiya.coPhone: +91 84600 68379
Email: support@kanaiya.co
16. Updates to This Privacy Policy
KANAIYA PRODUCTION HOUSE may update this Privacy Policy from time to time to reflect changes in our website functionality, authentication methods, payment systems, legal obligations, operational practices, or applicable laws.Any revised version of this Privacy Policy will be published on this page and will become effective immediately upon publication unless otherwise stated.Users are encouraged to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.Continued use of
KANAIYA.CO after any changes to this Privacy Policy constitutes acceptance of the updated Policy.
